Frequently Asked Questions
Everything you need to know about your Isamaya beauty experience.
What is your shipping policy?
We offer worldwide shipping. Orders are processed within 1-2 business days, and delivery times typically range from 3-7 business days depending on your location.
Are Isamaya products cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we do not test any of our formulas or ingredients on animals.
Can I return or exchange my order?
Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of receipt. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer professional discounts?
We value the artistry of makeup professionals. Please visit our 'Pro Program' page to apply for an industry discount with valid credentials.