Returns & Exchanges
At ISAMAYA, we want you to be completely satisfied with your purchase; if you are not, we accept returns on unopened and unused products within 14 days of delivery. Due to hygiene standards, items that have been opened, swatched, or used are not eligible for a refund.
Initiate Your Return
Log into our returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Ensure the products are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing